StreamHelpers.com

Community & help

Help for the IRL Dashboard, the Companion app, the SRTLA receiver and StreamHelpers Pro comes from the people who run them. You ask in public, the community answers, and the answer is there for the next person too.

Join the Discord Read the wiki

Free Discord account needed. The wiki is open to everyone, no account needed.

Where to go

📖 The wiki

Every guide, written and fixed by the community. Search it first.

❓ #help

Stuck? One forum post per problem, with your versions and what you tried.

💡 #feature-requests

Ideas, one per post. Vote on existing ones instead of repeating them.

🐞 #bug-reports

Steps, expected, actual, versions. Blank out every key and URL.

📝 #docs-ideas

Something missing or wrong in the wiki? Say so, or get edit access and fix it.

📣 #announcements

New releases and important notices. Follow it to get them in your own server.

How voting works

  1. Search first. If it has been asked already, vote on that post and add anything new there.
  2. Vote with 👍 or 👎. Every feature request, bug report and docs idea starts with a 👍, and anyone can add theirs.
  3. Trusted members sort it. Posts get tagged Under review, Needs info, Confirmed, Duplicate or Declined.
  4. The best get passed on. Well-voted, clearly written items are passed on to StreamHelpers and tagged Passed on. Planned and Done follow when there is news.

Passed on means heard, not promised. StreamHelpers decides what gets built, and when.

The Trusted members

A few experienced community members hold the Trusted role. They are volunteers who tag and merge posts, give out wiki edit access, moderate, and act as the gate between the community and StreamHelpers.

There is no email support, no ticket system and no private help line. Please don't DM the Trusted members for one-to-one help, and don't go looking for a personal email address. Private requests aren't answered. Ask in public, where everyone can help and everyone benefits.

Found a security problem? That's the one exception. Don't post it in public. Send a private message to a member with the Trusted role on Discord and they will pass it on straight away.

Source code

StreamHelpers.com's own software is not published, not open source and not available on request. That covers the IRL Dashboard, the Companion app, the receiver setup and Pro.

This is not up for debate. Like it or not, run it or not. Don't ask. Requests for it are removed without a reply.

The open-source components we build on and ship are credited, with their licences and where to get their source, at streamhelpers.com/credits.

What you can expect

The software is free and provided as-is, with no warranty. See the disclaimer. Community help is people helping people, on their own time. Be patient, be kind, and help someone else while you wait. The rules are short.