====== How support works ======

StreamHelpers.com is a very small operation, and the software is free. There is **no email support, no ticket system and no private help line**. The support is this wiki and the community on Discord, where people who run the same gear help each other in public, so every answer helps the next person too.

===== Where to go =====

^ You want to...                     ^ Go to                                                         ^
| Find out how something works        | Search this wiki. Start at the [[:start|front page]].      |
| Ask a question                      | ''#help'' on [[https://streamhelpers.com/support/|Discord]] |
| Suggest a feature                   | ''#feature-requests'' on Discord                              |
| Report a bug                        | ''#bug-reports'' on Discord                                   |
| Fix or suggest a wiki page          | ''#docs-ideas'' on Discord, or [[community:editing|edit it yourself]] |
| Report a security problem           | Send a private message to a member with the **Trusted** role on Discord. Don't post it in public. |

===== Voting =====

Feature requests, bug reports and docs ideas are **Discord forum posts**. Every post starts with a 👍, and anyone can add 👍 or 👎.

  * **Search first.** If it has already been asked, vote on that post and add anything new there.
  * **Votes are how things get noticed.** A clear, well-voted post is what gets passed on. A reply that only says "+1" or "any update?" doesn't count, and gets removed.
  * **Describe the problem, not just the fix you have in mind.** For a bug, give the steps, what you expected, what happened, and your versions. Dashboard: Settings → System update. Companion: its main screen.

===== The Trusted members =====

A handful of experienced community members hold the **Trusted** role on Discord and the ''trusted'' group on this wiki. They are volunteers. They:

  * tag and sort forum posts (//Under review//, //Needs info//, //Confirmed//, //Duplicate//...)
  * merge duplicates and close what can't be acted on
  * **pass the well-voted, well-described items on to StreamHelpers**, and tag them //Passed on//
  * give wiki edit access to people who ask for it
  * moderate: warn, time out and, when needed, ban

They're the gate between the community and StreamHelpers. Please don't DM them for one-to-one help, and don't go looking for a personal email address. Private requests aren't answered. **Passed on** means it has been heard, **not** that it has been promised. StreamHelpers decides what gets built, and when.

===== What you can expect =====

  * **No warranty.** The software is free and provided as-is. See the [[https://streamhelpers.com/legal.html|disclaimer]].
  * **Best effort from volunteers.** Be patient, be kind, and help someone else while you wait.
  * **No source code.** [[community:source-code|It isn't published]], and asking won't change that.